Answers to your most frequently asked questions

Here are some common topics that you may have questions about. Take a look, you may find the information you need below. We’re still just a phone call away at 800-378-3650, Monday through Friday from 6:30 AM – 6:00 PM, and Saturdays from 7:00 AM – 3:00 PM. Or fill out our Contact Us form and we’ll reply to you via email.

 

24-hour Account Access at rbscorp.com

We know that you don’t work by the clock. That’s why you can access your Riverhead Building Supply account anytime, day or night, to place an order, or provide your customers with detailed pricing information on quotes whenever it’s convenient for you to respond to their request. You can also check the status of any order you’ve placed, and get a summary of your account with open and paid invoices. Visit the My Account section for details.

 

How do I sign up for Riverhead Building Supply online account access?

Signing up for online access is easy. Click on My Account and Register under My RBS Account. Follow the instructions on the screen, and a representative will email your new username and password.

 

I forgot my online account password. What do I do?

In the My Account login screen, click on “forgot your password?” An RBS representative will email you a temporary password. Once logged in, you can change your password to a new one of your choice by selecting Edit Account from the My Account menu at the right.

 

I forgot my username and password. What should I do?

In the event you misplace your username and password, please contact us at creditgroup@rbscorp.com.

 

I entered my username and password, and the message “Account is Currently Locked” appears on screen. How do I unlock my account?

Accounts can become locked if an incorrect password is entered. Please email creditgroup@rbscorp.com to unlock your account.

 

Can I pay my bills online via credit card or my checking account?

Yes! From your RBS online account home screen, select Invoice Center from the My Account menu at the right. A new window will open. Under Payment Options you can set up your online payment information. To return to your RBS account online, click the drop down at the top right next to your account number and select Close. For assistance, please call our credit department at 1-877-335-1501.

 

Can I track the status of an order online?

Yes! In the “Review Orders” screen, you can see the estimated delivery date and a confirmed shipment date. For detailed information, please call Customer Service at 1-800-378-3650.

 

I have multiple job accounts open with Riverhead Building Supply Corp. Will I be able to view all of these accounts online?

Yes! When you log in to your RBS Account online, you will see all of your active job accounts and be able to work from each individually.

 

I have online access, but I am unable to locate a specific invoice under “Open Invoices”. How can I find it?

Detailed orders and invoices appear online according to our billing cycle which is between the 29th of the month and 28th of the following month. If a specific invoice does not appear immediately, please select a date further in the future until the invoice you a searching for appears. If you are unable to locate your order in the “Open Invoices” screen, your order may appear in the “Review Orders” screen.

 

Is the online account section in real time?

The online order and account access system updates on a nightly basis, not in real time.

 

I made a purchase at an RBS store, but I can’t seem to find the purchase online. Do point-of-purchase sales appear on my online account?

Purchases made at our stores will appear online if charged to your account. In-store purchases made via cash, check, or credit card will only appear online if you refer to your account at the counter.

For further assistance, contact our credit department at 1-877-335-1501.

 

Will Riverhead Building Supply Visit My Job Site?

Our outside sales team, a group of on-the-road salespeople, is always ready to visit a job site to advise on the handling or installation of construction materials. We can meet you on the job site to measure rough openings for windows, doors and millwork to be sure every measurement is correct. Placing an order is as easy as calling the Riverhead Building Supply Hotline toll-free at 1-800-378-3650 on Long Island and 1-800-874-9500 in Rhode Island during our regular business hours.

 

How Can I Track a Delivery?

Track the progress of your order and delivery, from the moment your order is placed until it is delivered to your jobsite. Download our mobile app today, and use it as a tool to help schedule your workers.

How can I get more information about a product?

No matter what you need to know, we will get the correct information to you the first time, so you can make the decisions that are right for the job. Riverhead Building Supply representatives are knowledgeable about every one of our quality products. Call us, or fill out our Contact Us form.

 

Do you offer special delivery of materials?

Our job is to make your job easy. Tell us what you need, no matter how difficult you think it might be to fulfill. We are experts at finding the solution to almost any problem. Our fleet of more than 75 vehicles is available to get the materials you need where and when you need it. Whether it’s the first floor of decking and framing, an entire re-roofing job or a hammer and a few pounds of nails, we’ll deliver to your job site within our delivery areas. Delivery is free on orders of $200 or more (pre-tax) and there’s a nominal delivery charge of $30 for orders under $200.